Being a mobile app that connects parents with schools, eClass Parent App facilitates transparent, mutual home-school communication, allowing parents to support and understand children’s school life in a handy way.

1Install eClass Parent App

Android Version

Huawei AppGallery

iOS Version

Scan the QR Code for Android and iOS Installation

2Log in eClass Parent App

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

 Home Page

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

 eNotice

Parents can view and sign school notices, or even check archived notices easily.

Parents will receive push notifications immediately after a notice is published.

Just press “Details” to read the notice.

Fill in the reply slip and click “Sign” to sign the notice.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

 Apply for Leave

Parents can apply for leave for their children through eClass Parent App directly.

There is no need to make a phone call to inform the school about applying for leave anymore.

Parents can now press “+” to input the date and reason for applying for leave, as well as upload the Doctor’s Certificate if proof is required.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

 ePayment

Parents can settle payments required by the school through multiple payment gateways, and keep track of their payment records anytime needed.

Similar to signing the eNotice, parents can click “Details” to read the payment notice.

Parents can choose whichever payment gateway they prefer to settle the payment.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

 eLearning Timetable

Parents can get to know more about their children’s online homework and lessons.

Just click “eLearning Timetable” to find out children’s lesson content, homework, exercise or lesson details online.

 eHomework

Parents can easily browse the homework list of their children with a phone.

Click “eHomework” to check out the daily homework list.

Click “eHomework” to check out the daily homework list.。

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

Push Message

Receive instant announcements and news from school right away.

Group message

Message your children’s teachers freely, or even share photos and audio files in a group.

eAttendance

Get notified when your children arrive or leave school safely.

eEnrolment

Enroll your children in their favorable activities and browse their attendance record.

Digital Channels

Browse the photos or videos shared by school anywhere, anytime.

iMail

Access your school email and communicate with the school directly.

School Calendar

Check the school calendar for school holiday, exams, or any other school events dates.

ePOS

Purchase products provided by school for your children.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

Can I use my computer to log in my eClass account?

Yes. You can use computers to log in to the online Integrated Platform. You may find the hyperlink from the school website, or you can consult the school directly.

Can I use tablets to log in eClass Parent App?

Yes. You can install Parent App on Android/iOS tablets.

Note: If you are using iPad, remember to filter and choose “iPhone Only” results when searching in the App Store.

Can I use more than 1 device to log in Parent App?

Yes. Parent App supports 5 devices at most for concurrent logins.

How can I change the language setting of Parent App?

You can choose your preferred language from the Parent App menu bar, or you can change the App preferred language directly through the App Settings on your phone.

Why do I sometimes fail to receive push notifications?

Android phones may regard Parent App as a background App and close it if you are not using the App constantly. To avoid this, you can choose not to close Parent App automatically in the phone App Settings.

Why are there more features in my friend's Parent App?

The features displayed on Parent App are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

What should I do if I forget the login password?

Just click “Forgot password” after entering the school name on the login page. Enter the login name and recovery email afterwards, you can then receive an email to reset password from your recovery email.

Please contact the school if you still cannot retrieve your login information, as all account details are managed by the school.

Can I change my login password?

If the school allows, you can change your login password in “My Accounts”.

Can I switch to another child’s account without logging out the current account?

Yes. You can add more than 1 account in “My accounts”. All accounts will be kept logged in unless you log out an account deliberately.

How can I change the profile photo on my account?

If the school allows, students can log in to their accounts on Integrated Platform and change their photos in “iAccount”, or they can upload a personal photo to Student App directly.

Note: Parent App will by default show the student photo managed by school.

How can I delete the primary school account when my child is now a secondary school student?

You can “Delete” the account that you are no longer in use from “My Accounts”, and add the new account to your Parent App.

Do I need to apply for a new parent account again if I changed my phone?

No. Just install the Parent App to your new phone, log in to your account with the same username and password, and you can access your account again.

Why can’t I see my latest transaction record?

All transaction records are managed by the school. Please reconfirm your transaction with the school if you have any enquiries.

Why can’t I download the photos and videos uploaded on the Digital Channels?

All photos and videos are managed by the school. Please reconfirm the permission for downloading items with the school directly.

Why can’t I sign the eNotice?

The eNotice may have expired. Please contact your school in order to sign the notice again.

Note: Only parent accounts can be used to sign notices for parents.

Will there be a designated parent for signing eNotice if there are concurrent logins from different parents?

No. If one of the parents has signed the eNotice already, the notice will be marked as “Signed” in all logins right away.

Do I need to sign the same eNotice twice if I have two children?

Yes. You need to sign each notice for each of your child.

My children are studying in different schools. I can change my response on the notice in one school, but why can't I do the same in another school?

eNotice setting is managed by the school. Please contact the school directly if you have any enquiries.

How can I find previous notices published by the school?

You can use the search function in “eNotice” and enter the notice subject as the keywords.

Why did all of the eNotice and ePayment records disappear suddenly?

Parent App can only show the eNotice and ePayment records of the current school year. You need to log in the online Integrated Platform to view the archives.

Why can’t I log in eClass Parent App even I have installed the App successfully?

This may be due to incorrect login information, or the school has not yet subscribed to the Parent App service. Please contact the school directly for login details. You can also contact us via WhatsApp or the support hotline 3913 3211 if this situation persists.

What should I do if the Parent App quits unexpectedly?

You can download the latest version of the App and reinstall it. If this situation persists, please contact us via WhatsApp or the support hotline 3913 3211.

Note: Since there are incompatibilities between Huawei devices and Google Service, please download and reinstall the Parent App in Huawei AppGallery if you are using Huawei devices.

What should I do if the Parent App showed the “Cannot connect to the server.” message?

You can try to switch the cellular network first if the Parent App fails to connect to the server. If this situation persists, please contact the school directly.

How to properly handle your Smart Card?

Please remind your children to handle their smart card with care, avoiding placing it in the back pocket of their pants to prevent damage to the chip inside when sitting down. It is important not to attach the Smart Card to a phone case while using wireless charging devices or expose it to high temperatures, strong magnetic fields, or high humidity environments. Additionally, avoid bending, hitting, scratching, cutting, or getting the Smart Card wet. Failure to do so may cause the card reader being unable to read the Smart Card.

1Install eClass Parent App

Android Version

Huawei AppGallery

iOS Version

Scan the QR Code for Android and iOS Installation

2Log in eClass Parent App

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

Home Page
 Home Page

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

eNotice
 eNotice

Parents can view and sign school notices, or even check archived notices easily.

Parents will receive push notifications immediately after a notice is published.

Just press “Details” to read the notice.

Fill in the reply slip and click “Sign” to sign the notice.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

Apply for Leave
 Apply for Leave

Parents can apply for leave for their children through eClass Parent App directly.

There is no need to make a phone call to inform the school about applying for leave anymore.

Parents can now press “+” to input the date and reason for applying for leave, as well as upload the Doctor’s Certificate if proof is required.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

ePayment
 ePayment

Parents can settle payments required by the school through multiple payment gateways, and keep track of their payment records anytime needed.

Similar to signing the eNotice, parents can click “Details” to read the payment notice.

Parents can choose whichever payment gateway they prefer to settle the payment.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

eLearning
 eLearning Timetable

Parents can get to know more about their children’s online homework and lessons.

Just click “eLearning Timetable” to find out children’s lesson content, homework, exercise or lesson details online.

 eHomework

Parents can easily browse the homework list of their children with a phone.

Click “eHomework” to check out the daily homework list.

Click “eHomework” to check out the daily homework list.。

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

More

Push Message

Receive instant announcements and news from school right away.

Group message

Message your children’s teachers freely, or even share photos and audio files in a group.

eAttendance

Get notified when your children arrive or leave school safely.

eEnrolment

Enroll your children in their favorable activities and browse their attendance record.

Digital Channels

Browse the photos or videos shared by school anywhere, anytime.

iMail

Access your school email and communicate with the school directly.

School Calendar

Check the school calendar for school holiday, exams, or any other school events dates.

ePOS

Purchase products provided by school for your children.

The features mentioned above are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

FAQ

Can I use my computer to log in my eClass account?

Yes. You can use computers to log in to the online Integrated Platform. You may find the hyperlink from the school website, or you can consult the school directly.

Can I use tablets to log in eClass Parent App?

Yes. You can install Parent App on Android/iOS tablets.

Note: If you are using iPad, remember to filter and choose “iPhone Only” results when searching in the App Store.

Can I use more than 1 device to log in Parent App?

Yes. Parent App supports 5 devices at most for concurrent logins.

How can I change the language setting of Parent App?

You can choose your preferred language from the Parent App menu bar, or you can change the App preferred language directly through the App Settings on your phone.

Why do I sometimes fail to receive push notifications?

Android phones may regard Parent App as a background App and close it if you are not using the App constantly. To avoid this, you can choose not to close Parent App automatically in the phone App Settings.

Why are there more features in my friend's Parent App?

The features displayed on Parent App are dependent on the school’s subscription plans. Parents can confirm with the school about the features subscribed.

What should I do if I forget the login password?

Just click “Forgot password” after entering the school name on the login page. Enter the login name and recovery email afterwards, you can then receive an email to reset password from your recovery email.

Please contact the school if you still cannot retrieve your login information, as all account details are managed by the school.

Can I change my login password?

If the school allows, you can change your login password in “My Accounts”.

Can I switch to another child’s account without logging out the current account?

Yes. You can add more than 1 account in “My accounts”. All accounts will be kept logged in unless you log out an account deliberately.

How can I change the profile photo on my account?

If the school allows, students can log in to their accounts on Integrated Platform and change their photos in “iAccount”, or they can upload a personal photo to Student App directly.

Note: Parent App will by default show the student photo managed by school.

How can I delete the primary school account when my child is now a secondary school student?

You can “Delete” the account that you are no longer in use from “My Accounts”, and add the new account to your Parent App.

Do I need to apply for a new parent account again if I changed my phone?

No. Just install the Parent App to your new phone, log in to your account with the same username and password, and you can access your account again.

Why can’t I see my latest transaction record?

All transaction records are managed by the school. Please reconfirm your transaction with the school if you have any enquiries.

Why can’t I download the photos and videos uploaded on the Digital Channels?

All photos and videos are managed by the school. Please reconfirm the permission for downloading items with the school directly.

Why can’t I sign the eNotice?

The eNotice may have expired. Please contact your school in order to sign the notice again.

Note: Only parent accounts can be used to sign notices for parents.

Will there be a designated parent for signing eNotice if there are concurrent logins from different parents?

No. If one of the parents has signed the eNotice already, the notice will be marked as “Signed” in all logins right away.

Do I need to sign the same eNotice twice if I have two children?

Yes. You need to sign each notice for each of your child.

My children are studying in different schools. I can change my response on the notice in one school, but why can't I do the same in another school?

eNotice setting is managed by the school. Please contact the school directly if you have any enquiries.

How can I find previous notices published by the school?

You can use the search function in “eNotice” and enter the notice subject as the keywords.

Why did all of the eNotice and ePayment records disappear suddenly?

Parent App can only show the eNotice and ePayment records of the current school year. You need to log in the online Integrated Platform to view the archives.

Why can’t I log in eClass Parent App even I have installed the App successfully?

This may be due to incorrect login information, or the school has not yet subscribed to the Parent App service. Please contact the school directly for login details. You can also contact us via WhatsApp or the support hotline 3913 3211 if this situation persists.

What should I do if the Parent App quits unexpectedly?

You can download the latest version of the App and reinstall it. If this situation persists, please contact us via WhatsApp or the support hotline 3913 3211.

Note: Since there are incompatibilities between Huawei devices and Google Service, please download and reinstall the Parent App in Huawei AppGallery if you are using Huawei devices.

What should I do if the Parent App showed the “Cannot connect to the server.” message?

You can try to switch the cellular network first if the Parent App fails to connect to the server. If this situation persists, please contact the school directly.

How to properly handle your Smart Card?

Please remind your children to handle their smart card with care, avoiding placing it in the back pocket of their pants to prevent damage to the chip inside when sitting down. It is important not to attach the Smart Card to a phone case while using wireless charging devices or expose it to high temperatures, strong magnetic fields, or high humidity environments. Additionally, avoid bending, hitting, scratching, cutting, or getting the Smart Card wet. Failure to do so may cause the card reader being unable to read the Smart Card.